Your customers track their parcels,
right on your store.
A WooCommerce order tracking page in your colors, without ever showing the carrier or where the parcel ships from. In your customer's language, updated until delivery.
7 features to end “where is my order?” emails
Set up your WooCommerce tracking page in 2 minutes
Create a page, paste the shortcode, pick your colors: the live preview shows the result while you adjust. Text size, buttons, fields: everything adapts to your theme.
- One shortcode to paste, that's it
- Colors, radii and text size adjustable
- Live preview in the admin
Add a tracking number to any WooCommerce order
Click "+" in the orders list or open the Order tracking box on the order: paste the number, that's it. The tracking is registered and the list column shows its live status.
- One-click add from the list or the order
- Tracking column in the list: in transit, delivered…
- AliExpress Sync numbers arrive on their own
The carrier is detected on its own
Paste the number, nothing else: Plume automatically recognizes the carrier among 1,600+ supported ones, and updates the tracking several times an hour, until delivery.
- 1,600+ carriers recognized automatically
- Automatic updates until delivery
- Nothing to pick, nothing to configure
Before shipment, the customer waits with confidence
Between the order and the carrier's first scan, your customer sees preparation steps appear over the hours ("order received", "being prepared", "quality control") instead of an empty page. You choose their wording and their timing. Perfect when shipping takes a few days.
- Wording and timing of each step, up to you
- Estimated delivery date as soon as the parcel ships
- Automatic switch to real tracking at the first scan
As soon as it ships, the tracking number goes out by email
The WooCommerce "order completed" email gains a tracking table: each product, its number, and a "Track" button leading to your page. The customer knows where their parcel is without writing to you.
- Tracking table added to the WooCommerce email
- A "Track" link to your page, not the carrier's
- Fewer "where is my order?" tickets
What the customer sees: the full journey, white-label
A step bar, a detailed journey product by product, and no carrier name, no origin city: dropshipping mode hides everything that gives away where the parcel comes from. You control everything the customer sees, and avoid the support tickets.
- The customer stays on your site, not the carrier's
- No mention of the carrier or origin cities
- Search by order number + email, or tracking number
In the customer's language
Parcel steps automatically show in the customer's language (9 languages available). A Spanish customer reads "En tránsito", not a raw status in English.
- 9 languages, from French to Arabic
- Steps translated automatically
- Nothing to configure
Your tracking numbers arrive on their own.
Dropshipping from AliExpress? With Plume AliExpress Sync, included in the Plume subscription, the numbers pulled from AliExpress are tracked here automatically, and the order can switch to "Completed" on its own, email sent.
A plugin should be invisible.
Most WooCommerce plugins want to become platforms: ten submenus, banners, upsells, scripts on every page. At Plume, each plugin does one job and loads nothing where it isn't needed.
Nothing loaded for nothing
A plugin's scripts only load on the pages where it works. Your product pages stay fast, and so does your conversion rate.
Live in 2 minutes
Install, activate, pick your colors: the feature is already running on your store.
No banners in your admin
You won't see ads for a Pro version or upsells: the subscription already includes everything.
No framework, no jQuery
No third-party library to load or keep updated. Clean code, maintained by Plume.
Included in the Plume subscription.
Plume Tracking is included in every Plume plan, alongside all the other plugins. Each tracked number uses 3 credits from your monthly pool, carrier detection and status updates included.
- All Plume plugins, one subscription
- 3 credits per tracked number, updates included
- Updates & support included
- Cancel anytime
A WooCommerce order tracking plugin that keeps customers on your store
Plume Tracking adds a branded tracking page to your WooCommerce store. You paste a tracking number on the order, the carrier is detected automatically, and your customer follows the parcel on your site, in their language, until delivery. No carrier website, no origin city, and fewer “where is my order?” emails to answer.
How does shipment tracking work in WooCommerce?
Plume Tracking works where you already work: the WooCommerce orders screen.
- Click “+” in the orders list, or open the Order tracking box on the order, and paste the number.
- The carrier is recognized among 1,600+ supported ones, with nothing to pick.
- The status is updated several times an hour until delivery and shows in a tracking column of the orders list.
- The WooCommerce “order completed” email gains a tracking table: each product, its number and a “Track” button leading to your page.
On the tracking page, the customer searches by order number and email, or directly by tracking number, and sees a step bar with the detailed journey, product by product.
A tracking page built for dropshipping
In dropshipping, the raw carrier timeline gives away where the parcel comes from. Dropshipping mode hides carrier names and origin cities, so the customer only sees the progress of their order. Before the carrier's first scan, the page shows preparation steps (order received, being prepared, quality control) with the wording and timing you choose, then switches to real tracking on its own, with an estimated delivery date as soon as the parcel ships.
Selling from AliExpress? Plume AliExpress Sync pulls your AliExpress tracking numbers and they are tracked here automatically. The order can even switch to “Completed” on its own, email sent.
Compatibility: theme, HPOS and languages
- WordPress 5.8+, WooCommerce 5.0+ and PHP 8.0+.
- Compatible with WooCommerce High-Performance Order Storage (HPOS).
- Fits your theme: the page is a single shortcode, with colors, radii and text size set in a live preview.
- Parcel steps in 9 languages: English, French, Spanish, German, Italian, Portuguese, Dutch, Russian and Arabic.
- Tracking keeps updating even when your host disables WP-Cron.
Why a white-label tracking page?
A link to the carrier's website sends your customer away, shows a company name they do not know and statuses in another language. With Plume Tracking, the “Track” link leads to your own page, in your colors: the customer stays on your store and gets the answer without writing to you. Fewer support tickets, more trust in your shop.
Billing stays simple: each tracked number uses 3 credits from your monthly pool, carrier detection and every status update included. Adding the same number again on the same site never charges twice.
How to get started
Subscribe to Plume (7-day free trial, all plugins included) and install Plume Tracking. Create a page, paste the [plumetracking] shortcode into it and select that page in the settings. Adjust the colors with the live preview, then add your first tracking number on an order. The whole setup takes about 2 minutes.
Still comparing options? Read our guide to WooCommerce order tracking: 3 ways to stop "where is my order?" emails, from the free options to the most effective one.
WooCommerce order tracking: your questions
How do I add a tracking number to a WooCommerce order?
Click “+” in the orders list, or open the Order tracking box on the order, then paste the number. The carrier is detected automatically and the live status appears in the orders list.
Can customers track their order without logging in?
Yes. On your tracking page they search by order number and email, or directly by tracking number.
Does the tracking number show in the WooCommerce order email?
Yes. The “order completed” email gets a tracking table with each product, its tracking number and a “Track” button that leads to your tracking page, not the carrier's.
Can I hide the carrier and the origin of the parcel for dropshipping?
Yes. Dropshipping mode hides carrier names and origin cities on the tracking page, so your customer only sees the progress of their order.
Which shipping carriers are supported?
More than 1,600 carriers, detected automatically from the tracking number. There is nothing to pick or configure.
What does the customer see before the parcel ships?
Preparation steps such as “order received”, “being prepared” and “quality control”, with the wording and timing you choose. The page switches to real tracking automatically at the carrier's first scan.
Which languages does the tracking page support?
9 languages: English, French, Spanish, German, Italian, Portuguese, Dutch, Russian and Arabic. Parcel steps are translated automatically into your customer's language.
Is Plume Tracking compatible with my theme and with HPOS?
Yes. The tracking page is added with a shortcode and fits your theme, and the plugin supports WooCommerce High-Performance Order Storage (HPOS). It requires WooCommerce 5.0+ and PHP 8.0+.
How much does Plume Tracking cost?
It is included in every Plume plan, from €29/month, along with all the other Plume plugins. Each tracked number uses 3 credits from your monthly pool, status updates included.
Is there a free trial?
Yes. The Plume subscription comes with a 7-day free trial, and you can cancel anytime.